Cuts costs and increases turnover by automating repetitive processes in the travel & hospitality industry
Improves the Travel Customer Experience
Gaia is more than a chatbot: it guarantees a personalised, 24/7 support service
Whatever contact channel your customers use to book their trip (phone, text messages, WhatsApp, email, chat, social), Gaia is ready to help them by transferring the conversation to an operator if necessary
By leveraging A.I., machine learning and NLP capabilities, Gaia understands and classifies customer requests and, if necessary, transfers the information to operators.
Do you need more details? Gaia asks them for you!
Handles request peaks
Gaia responds to an unlimited number of requests handling overflow situations. No more long, unnecessary waits on the phone!
Speaks the language of your customers, wherever they are
Gaia is natively multilingual. That is why it can handle simultaneous conversations between users and operators speaking different languages.
What about simultaneous translation? No problem, Gaia takes care of it!
Easily integrated with your systems
Unlike other softwares, Gaia adapts to any travel & hospitality organisation by interfacing not only with your PBX, CRM, PMS, and management system but also with your login area, your Booking Engine and BI systems
Complete conversation tracking
Gaia keeps track of conversations with customers regardless of the channel used. You won’t miss any more information!
Safe and GDPR compliant
Gaia is extremely conscious and careful about clients data. It’s compliant to GDPR and respects all policies in terms of data and privacy protection