Cuts costs and increases turnover by automating repetitive processes in the travel & hospitality industry


Improves the Travel Customer Experience

Gaia is more than a chatbot: it guarantees a personalised, 24/7 support service


Whatever contact channel your customers use to book their trip (phone, text messages, WhatsApp, email, chat, social), Gaia is ready to help them by transferring the conversation to an operator if necessary

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Qualifies customers

By leveraging A.I., machine learning and NLP capabilities, Gaia understands and classifies customer requests and, if necessary, transfers the information to operators.

Do you need more details? Gaia asks them for you!

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Handles request peaks

Gaia responds to an unlimited number of requests handling overflow situations. No more long, unnecessary waits on the phone!

Speaks the language of your customers, wherever they are

Gaia is natively multilingual. That is why it can handle simultaneous conversations between users and operators speaking different languages.

What about simultaneous translation? No problem, Gaia takes care of it!

Easily integrated with your systems

Unlike other softwares, Gaia adapts to any travel & hospitality organisation by interfacing not only with your PBX, CRM, PMS, and management system but also with your login area, your Booking Engine and BI systems

Complete conversation tracking

Gaia keeps track of conversations with customers regardless of the channel used. You won’t miss any more information!

Safe and GDPR compliant

Gaia is extremely conscious and careful about clients data. It’s compliant to GDPR and respects all policies in terms of data and privacy protection

Prova Gaia, ti stupirà

Scarica l’analisi su 2mln di utenti del settore automotive
elaborata dal Centro Studi Esosphera
Created and developed by Esosphera, the Italian company specialized in A.I.

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