Cuts costs and increases turnover by automating repetitive processes
Answers all requests 24/7, with no missed calls
Whatever contact channel your customers use (phone, text messages, WhatsApp, email, chat), Gaia answers everyone on the first ring. 24 hours a day, 7 days a week
Improves customer service
Gaia understands your customers’ requests, interacts and speaks with them. Automates the collection of data and attachments
Supports operators
Gaia eliminates repetitive processes allowing operators to focus on more complex requests
Recognises user requests
Gaia identifies user requests and automatically adresses them to the appropriate operators
Handles request peaks
Gaia responds to an unlimited number of requests handling overflow situations. No more long, unnecessary waits on the phone!
Prova Gaia, ti stupirÃ
Gaia’s figures
400
Simultaneously active agents
1.000.000
Chats handled per month
Data related to a specific customer
Scarica l’analisi su 2mln di utenti del settore automotive
elaborata dal Centro Studi Esosphera
